Total paths started: The total number of times a path was started (through user utterances, Events, or Channel route). Paths started includes both the completed and incomplete paths.
Paths completed: The total number of times where solutions were successfully provided.
Completed paths endpoint breakdown: The type of configured solutions provided by Paths:
API triggered: Users triggered an API
Answers provided: Users are provided with a KB article or a plain text answer
Handoff: Users are given a link to file a ticket through native paths
Incomplete paths: The total number of times where:
Solutions were provided but users give negative feedback;
Users stopped interacting with Paths in the middle of the flow;
Users asked for help and created a ticket in the middle of the flow.
Employees helped: The unique number of employees who were successfully helped by Paths.
