Support Overview

1. Try resolving your issue with our Troubleshooting Guides!

  1. Build-time Troubleshooting - If you have issues with configuring Connectors/APIs, creating Path Stories, or publishing use cases.
  2. Run-time Troubleshooting - If you have issues with use cases triggering in chat.

2. Try searching/asking your question in our Developer Community!

There's a good chance someone else has had a similar question or issue in the past. Check out our Developer Community to view posts from other customers or make a post yourself!

3. Sign-up for Office Hours!

We have the following support offerings based on what you are in the development journey. These sessions are designed to get you the maximum productivity and help your use cases move to production quickly.

Still stuck?

If none of the above is helpful, you can email us at