Copilot Errors

Here, you can find troubleshooting instructions for all errors that happen inside your Moveworks Copilot.

Issue: Plugin not selected by Copilot

Possible cause: Plugin not deployed

To fix: Your plugins can take up to 2 minutes to be deployed after launch. Please wait & try again.

Possible cause: Failed access control

To fix: Make sure your identity matches your launch options. Data is case sensitive.

Untitled

Possible cause: Copilot believed your plugin was irrelevant

Natural language may not have found your chat message similar to the trained examples.

To fix: Try adding the new chat messages as positive examples to the Edit Triggering stage & test again.

Untitled

Issue: API call fails in a Path plugin

Your Path fails when you get the message: Unfortunately, I ran into an issue and can't directly help you at the moment. This typically happens due to a malformed API connection.

Untitled

Possible cause: Invalid characters in API endpoint

We don’t support special characters in the API endpoint path.

To fix: Make sure you only include letters (a … Z), numbers (0 … 9) or slashes (/) in your endpoint path.

Untitled

Possible cause: No opening slash / or trailing slashes / in API endpoint

To fix: ✅ Ensure there’s an opening slash

Untitled

To fix: ❌ Make sure there’s no trailing slash

Untitled

Possible cause: Invalid reference to the user’s email in API

To fix: Make sure to use {{user_email_addr}} to reference the internally stored user’s email. This value is only available in the endpoint URL, Query Param, & the Request Body Bender.

Untitled

Possible cause: Invalid reference to a user question in API

To fix: User question responses are reference-able using the ****{{question prompt}} notation. Again, these prompts are only available in the endpoint URL, Query Param, & the Request Body Bender. Accessing this information from another field may cause this error.

Untitled