Copilot Errors
Here, you can find troubleshooting instructions for all errors that happen inside your Moveworks Copilot.
Issue: Plugin not selected by Copilot
Possible cause: Plugin not deployed
To fix: Your plugins can take up to 2 minutes to be deployed after launch. Please wait & try again.
Possible cause: Failed access control
To fix: Make sure your identity matches your launch options. Data is case sensitive.
Possible cause: Copilot believed your plugin was irrelevant
Natural language may not have found your chat message similar to the trained examples.
To fix: Try adding the new chat messages as positive examples to the Edit Triggering
stage & test again.
Issue: API call fails in a Path plugin
Your Path fails when you get the message: Unfortunately, I ran into an issue and can't directly help you at the moment.
This typically happens due to a malformed API connection.
Possible cause: Invalid characters in API endpoint
We don’t support special characters in the API endpoint path.
To fix: Make sure you only include letters (a … Z
), numbers (0 … 9
) or slashes (/
) in your endpoint path.
Possible cause: No opening slash /
or trailing slashes /
in API endpoint
To fix: ✅ Ensure there’s an opening slash
To fix: ❌ Make sure there’s no trailing slash
Possible cause: Invalid reference to the user’s email in API
To fix: Make sure to use {{user_email_addr}}
to reference the internally stored user’s email. This value is only available in the endpoint URL, Query Param, & the Request Body Bender.
Possible cause: Invalid reference to a user question in API
To fix: User question responses are reference-able using the ****{{question prompt}}
notation. Again, these prompts are only available in the endpoint URL, Query Param, & the Request Body Bender. Accessing this information from another field may cause this error.