Support Overview

1. Try resolving your issue with our Troubleshooting Guides!

  1. Build-time Troubleshooting - If you have issues with configuring Connectors/APIs, creating Path Stories, or publishing use cases.
  2. Run-time Troubleshooting - If you have issues with use cases triggering in chat.

2. Try searching/asking your question in our Developer Community!

There's a good chance someone else has had a similar question or issue in the past. Check out our Developer Community to view posts from other customers or make a post yourself!

3. Sign-up for Office Hours!

We have the following support offerings based on what you are in the development journey. These sessions are designed to get you the maximum productivity and help your use cases move to production quickly.

Deprecation Notice

We are committed to providing our customers the highest level of support while continuously improving our service offerings. As part of these efforts, starting May 11, 2024, this form will be deprecated. Our customers will be able to use available resources on Academy, Docs, and Community. If you are dealing with a break-fix issue, please contact Moveworks Support. We will share more details regarding our new services offerings when they become available (prior to May 11, 2024).

Still stuck?

If none of the above is helpful, you can email us at support_developers@moveworks.ai