[DP-9] Informational Updates

Problem

Employees miss important FYIs over email & end up asking questions about them later.

What does this pattern do?

Send a highly visible alert to users with no action required.

iPaaS: Polls for usage against an outages table. When an outage is marked as resolved, it notifies all users affected about the resolved outage.

Entire message is crafted and delivered by the iPaaS.

Moveworks11:43 AM

You visited our company intranet earlier today.

The service experienced some temporary downtime. The issue has been resolved, and should be functioning normally now.

Example Use Cases

1. IT: Inform users when disruptions to apps & services they use have been resolved
2. Finance: Inform users when expense direct deposits are processed
3. Facilities: Inform users of last-minute conference room adjustments for their meetings
4. Marketing: Deliver weekly campaign insights report

Design Considerations

Design time

• Must send to user DMs (not channels)
• Must use our chat markup language (compatible across all surfaces)

Run time

• Bot will not have context about the notification if notified